Refund Policy
Last updated: 10/10/2025
Important Notice: No Refund Policy
All sales are final. Due to the nature of our jewelry products and to maintain the highest quality standards, we do not offer refunds for purchases made through Leoecommerce.
1. Policy Overview
Leoecommerce operates under a strict no-refund policy. This policy applies to all jewelry purchases, including but not limited to:
- Rings, necklaces, bracelets, and earrings
- Custom and personalized jewelry items
- Sale items and promotional purchases
- Gift purchases
- International orders
2. Reasons for No Refund Policy
Product Nature
Jewelry is a personal and intimate product. Once worn or handled, it cannot be resold as new, which would compromise our quality standards and customer satisfaction.
Hygiene and Safety
For health and safety reasons, we cannot accept returns of jewelry items that have been worn or come into contact with skin, as this could pose hygiene concerns for future customers.
Quality Assurance
We maintain strict quality control standards. All products undergo thorough inspection before shipping to ensure they meet our high-quality expectations.
3. Limited Exceptions
In very rare circumstances, we may consider exceptions for:
- Manufacturing Defects: Items with genuine manufacturing defects that were not apparent before purchase
- Wrong Item Shipped: If you receive a completely different item than what you ordered
- Damaged in Transit: Items that arrive damaged due to shipping issues
- Duplicate Orders: Accidental duplicate orders placed by our system
Note: All exceptions are subject to our discretion and require proper documentation. Contact us immediately if you believe your situation qualifies for an exception.
4. What This Means for You
Before You Purchase
- Carefully review product descriptions, images, and specifications
- Check sizing charts and measurements
- Read customer reviews and ratings
- Contact our customer service with any questions
After Your Purchase
- Inspect your jewelry immediately upon receipt
- Keep all original packaging and documentation
- Contact us if you have concerns about your order
5. Alternative Solutions
While we cannot offer refunds, we may be able to provide alternative solutions in certain situations:
- Size Adjustments: For rings and bracelets, we may offer resizing services (additional fees may apply)
- Exchange for Store Credit: In limited cases, we may offer store credit for future purchases
- Repair Services: We may provide repair services for items under warranty
- Gift Options: Consider gifting the item to someone else
6. Customer Satisfaction Guarantee
While we cannot offer refunds, we are committed to customer satisfaction. We provide detailed product information, high-quality images, accurate descriptions, and responsive customer service to help ensure you make the right choice for your needs.
7. Legal Rights
This no-refund policy does not affect your statutory rights as a consumer. If you are a consumer, you may have certain rights under applicable consumer protection laws that cannot be excluded or limited by this policy.
8. Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this refund policy or need assistance with your order, please contact us:
Phone: +91 90236 12835
Address: 77-sai ashish society, New kosad road. Amroli. Surat. Gujarat. India
Hours: Monday - Friday, 9:00 AM - 6:00 PM
Remember
By making a purchase from Leoecommerce, you acknowledge that you have read, understood, and agree to this no-refund policy. Please shop carefully and contact us with any questions before making your purchase.